Frequently asked questions (FAQs)
How to contact Bright Beginning?

The best way to contact us is via email. Please feel free to email your comments, feedback, issues, or suggestions at support@brightbeginningonline.com. Our team will get back to you within 48 hours.

What is the return policy?

All digital purchases are final. We sincerely hope your child will enjoy the purchased book. If you have issues or comments, please feel free to contact us at support@brightbeginningonline.com.

How to resolve download issues?

We recommend completing the purchase on PC or Laptop (Mac/Windows/Linux) for ease of saving the generated PDF file(s). Files downloaded on any mobile device may open directly in the browser and may need to be saved manually to an app (iBook on iOS or Files on Android).

The account was charged twice?

Our sincere apologies that your account was charged twice. Please email support@brightbeginningonline.com the details of the account so that we may issue the refund.

Can I use the digital copy on the iPad?

Absolutely! You can download the book/worksheet and use it from the iBook app. You can use a digital pencil to write your answers.

What account information do you save when signed-in with Google or Facebook?

Only your account email address, display name, and profile picture are saved. Your privacy and security is our top priority and we will never share your details with anyone

How to create account without using Google/Facebook?

At this time we don’t offer this option. The primary reason is to avoid saving sensitive information such as passwords. Most people have Gmail/Facebook account so it makes the signing-in step effortless. We can assure you that we only email address, display name, and profile picture from your Gmail/Facebook account. This information is not shared with anyone.

What payment details are saved?

We don’t save any card or payment details. All transactions are executed securely via third-party service providers such as Paypal, PayTM, and others. Our site is also SSL signed to encrypted all external requests.

Where to buy printed books/worksheets?

We don’t offer printed books/worksheets at this time. Our current goal is to provide a solution that allows children to practice concepts multiple times until they master it (or they enjoy it) - Print, Practice, and Repeat.